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FREE! How to Inspire Employees to Genuinely Care About Customers

FREE! How to Inspire Employees to Genuinely Care About Customers

Webinars come with a full video and workbook for you and your team to follow along with Deb. Program length: approx. 60 minutes. 

All recorded Webinars are instant downloads so you can begin your next training right away. Or, you can order the CD to build your training library.

Description:

Customer service is NOT a department! Every employee, regardless of their title, is responsible for delivering exceptional service. During this webinar, Deb Schmidt will teach you how to build a team of employees who genuinely care about customers. 

You will learn:
  • 3 reasons to create a customer-focused team of employees
  • How to evaluate customer service strengths and weaknesses
  • 6 Customer service barriers
  • How to get employees to take ownership of service
  • Tips for hiring the"right" employees
  • How to reward and recognize great service
  • Avoiding pitfalls that cause customer service initiatives to fail
  • 5 ways caring employees boost the bottom line

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