FREE! How to Inspire Employees to Genuinely Care About Customers
Webinars come with a full video and workbook for you and your team to follow along with Deb. Program length: approx. 60 minutes.
All recorded Webinars are instant downloads so you can begin your next training right away. Or, you can order the CD to build your training library.
Description:
Customer service is NOT a department! Every employee, regardless of their title, is responsible for delivering exceptional service. During this webinar, Deb Schmidt will teach you how to build a team of employees who genuinely care about customers.
You will learn:
- 3 reasons to create a customer-focused team of employees
- How to evaluate customer service strengths and weaknesses
- 6 Customer service barriers
- How to get employees to take ownership of service
- Tips for hiring the"right" employees
- How to reward and recognize great service
- Avoiding pitfalls that cause customer service initiatives to fail
- 5 ways caring employees boost the bottom line
